Oops! I’m The Manager! Say the Right Thing the First Time…
Learn your playground personality and be able to recognize others. Say the “right thing” the first time around, practice using the right combination of words and actions to motivate your staff to get the job done, learn new and easy-to-remember tips to diffuse tense situations, calm frazzled nerves and help staffers and co-workers work together more effectively.
Kathy Giacalone, The Corporate Nanny